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Disconnecting the service from the mobile line after 90 days without using .. and a grace period of 15 days to restore it

A responsible source stated that the National Telecommunications Regulatory Authority (NTRA) has issued regulations regarding the ownership of mobile phone lines and their databases, as the device has set a period for recycling and selling mobile phone lines to 180 days for the monthly invoice system and 90 days for the prepaid card system from the date of the last use of those Lines (making calls, sending short messages, or using the Internet) and in accordance with the global standards approved by the International Telecommunication Union and in force in most countries of the world, and obligated mobile companies to notify the user twice before the expiration of the grace period specified for 10 days and 48 hours of the necessity to reuse the line in order to avoid To separate the service from it, and set a grace period of 15 days after the expiry of the specified periods for recycling mobile lines, during which the subscriber can restart and use the line after matching all his data with the data recorded on the databases of the company providing the service. This decision comes with the aim of controlling the databases of the mobile companies and not to circulate the lines in the market without correct data, and to ensure the protection of personal data and not to use mobile lines by persons other than their owners.


According to the data of the Ministry of Communications and Information Technology, the volume of mobile phone subscriptions increased to 96.2 million by the end of August 2020, Vodafone acquires the largest percentage of the total number of subscribers in mobile companies with 39.1 million subscriptions, followed by Orange with 27.7 million subscriptions, Telecom Egypt 20.5 million subscriptions .


The National Communications Regulatory Authority had approved the provision of a new mobile line for users of disability challengers at a 50% discount on its monthly packages, including voice and internet services, through mobile companies licensed in the Egyptian market, and this step comes within the device’s direction to quickly integrate disability challengers into the transformation process And empowering them in a way that ensures easy accessibility to telecommunications services and the Internet, as they are an integral part of the fabric of Egyptian society. This comes as a complement to the strategy of the National Communications Regulatory Authority in supporting users who are challenged with disabilities and integrating them into the digital transformation process.